New and updated Online Banking, Mobile App, and Bill Pay New Voice Response telephone banking Account and loan suffixes (your Member Number is NOT changing).

System Upgrade - Casebine

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Hours

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IMPORTANT You WILL need to know your member number to re-enroll for Digital Banking after the system upgrade. Please visit us in person or message us in Digital Banking to ensure you know your number!

Service Status

Debit & Credit Cards	Digital Banking & Voice Response	Mobile Apps	Online Applications	Remote Deposit	BillPay	LoanPay (from another FI)
Active	Active	Active	Active	Unavailable until 5/2	Unavailable until 5/2	Unavailable until 5/2

Coming May 1, 2024!

Casebine is undergoing a System Upgrade on May 1, 2024. This means that our Core Operating System is changing, and with that, you will experience a change to your in-branch, online, and phone banking.

On this page, you’ll find everything you need to know to be prepared for this change:

FAQ

What is a System Upgrade?

Casebine is getting a new Core Operating System, Digital Banking, Bill Pay, Mobile App, and voice response platform. It is the biggest change a credit union and its members can experience.

Why is Casebine doing this?

We have a commitment to enhancing your financial life. This will put us in a stronger position to do that and enhance your member experience with some incredible new features and services.

How will Casebine communicate with me?

We have a commitment to meet our members where they are. This means using a variety of channels to get important information to you. You can expect to hear from us via:

USPS Postal Mail: messages included in paper statements and separate mailings this spring.
Email
Social Media
and this page!

What should I expect?

Our branches will be closed on 5/1/24 and 5/2/24. You will also see changes to your Online Banking and Mobile App experience. We will be sending out lots of communications, so please be sure to open and read everything you receive from us. Make sure we have your most up-to-date mailing and email addresses.

What's changing?

New and updated Online Banking, Mobile App, and Bill Pay
New Voice Response telephone banking
Account and loan suffixes (your Member Number is NOT changing).

What's staying the same?

Your member number
Your debit and credit card number(s)
Most importantly… our commitment to YOU!

Update Your Info!

To be better prepared for the upgrade, PLEASE update your contact information with us! You can log in to Digital Banking – HERE – or through our mobile app. Once you’re in, click the icon in the top right corner and choose “Profile Update.”

You can also submit updates through the form below.

Your Name(Required)

First Last

Last 4 of Your Social Security Number(Required)

Your Member Number (if known)

Your Current Address(Required)

Street Address City State ZIP Code

Your Phone Number(Required)

Your Email(Required)

Timeline

	Monday, April 29	Tuesday, April 30	Wednesday, May 1	Thursday, May 2	Friday, May 3
Lobby, Drive Up, & Phones	Normal Hours		Closed		Normal Hours
Debit & Credit Cards	Reduced Limits			Normal Limits
Digital Banking & Voice Response	Available	Shut Down at 2 pm.	Not Available	Available*
Mobile App	Available	Shut Down at 2 pm.	Not Available	TBD (depending on Apple & Google app approvals)
Online Applications	Available	Shut Down at 2 pm.	Not Available		Available
Remote Deposit	Not Available starting 4/22/24			Available
BillPay	Not Available starting 4/22/24			Available
LoanPay (from another FI)	Not Available starting 4/22/24			TBD

*Available, but you WILL have to re-register. Make sure you know your member number and that we have a valid email address and phone number on file.

Account Updates

Your member number ISN’T changing, but your account suffixes are.

	Old Suffix	New Suffix Range
Membership Savings	S1	000
Seconday Savings	S8	020 – 029
Christmas Club	S4	004
Vacation Club	S7	007
Casey Koala	S5	005
Teen Savers	S15	015
Checking	S2	100 – 104
Checking Plus	S3	110
Military Checking	S9	115
Military Checking Plus	S10	120
Fresh Start Checking	S20	125
Member Trust Checking	S21	130
Escrow	S19	250 – 251
Certificates	I1, I6, I9, etc	300 – 349

	Old Suffix	New Suffix Range
New Auto	L1, L11	500 – 510
Used Auto	L2, L3, L10, L12, L13	520 – 530
New Recreational	L7	560 – 570
Used Recreational	L17	580 – 590
New Mobile Home	L6	600 – 610
Used Mobile Home	L16	620 – 630
Secured Loan	L4	640 – 650
Unsecured Loan	L5, L14, L15, L18, L25, L26, L35, L45, L70, L71, L72, L73, L74, L75	660 – 670
Member Trust Loan	L76, L79	685 – 690
Mortgage	L19	700 – 710
Home Equity Line of Credit	L9	800 – 801
Overdraft Line of Credit	L60	810
VISA Credit Card	L40, L50	840 – 845

New Features!

Direct Deposit on demand

You'll have the ability to post your pending direct deposits early in our new Digital Banking!**

Upgraded Card Controls

Turn your debit and credit cards on or off, block certain merchant categories, and get real-time transaction notifications!

Upgraded Remote Deposit

Remote Deposits will now be available same-day^, with a new, easy to use deposit interface!

Person 2 Person Payments

Pay a friend, co-worker, or anyone! No need to know their account number at Casebine or any other financial institution!

And Even More!

*All members must re-register for an account. You’ll need to know your member number, and have a valid phone number and email address on file. Mobile App availability depends on Apple and Google’s review process.
**Subject to availability and fees. Direct Deposit on Demand fee must be available in the account prior to the deposit for processing.
^Deposits may not be available same-day due to system outages, manual review, etc.