Our new Digital Banking is live! REMEMBER – You must choose “First Time User” to get set up!
Upgrade complete!
All systems are upgraded!
FAQ
Casebine is getting a new Core Operating System, Digital Banking, Bill Pay, Mobile App, and voice response platform. It is the biggest change a credit union and its members can experience.
We have a commitment to enhancing your financial life. This will put us in a stronger position to do that and enhance your member experience with some incredible new features and services.
We have a commitment to meet our members where they are. This means using a variety of channels to get important information to you. You can expect to hear from us via:
- USPS Postal Mail: messages included in paper statements and separate mailings this spring.
- Social Media
- and this page!
Our branches will be closed on 5/1/24 and 5/2/24. You will also see changes to your Online Banking and Mobile App experience. We will be sending out lots of communications, so please be sure to open and read everything you receive from us. Make sure we have your most up-to-date mailing and email addresses.
- New and updated Online Banking, Mobile App, and Bill Pay
- New Voice Response telephone banking
- Account and loan suffixes (your Member Number is NOT changing).
- Your member number
- Your debit and credit card number(s)
- Most importantly… our commitment to YOU!
Timeline
| Monday, April 29 | Tuesday, April 30 | Wednesday, May 1 | Thursday, May 2 | Friday, May 3 | |
| Lobby, Drive Up, & Phones | Normal Hours | Closed | Normal Hours | ||
| Debit & Credit Cards | Reduced Limits | Normal Limits | |||
| Digital Banking & Voice Response | Available | Shut Down at 2 pm. | Not Available | Available* | |
| Mobile App | Available | Shut Down at 2 pm. | Not Available | TBD (depending on Apple & Google app approvals) | |
| Online Applications | Available | Shut Down at 2 pm. | Not Available | Available | |
| Remote Deposit | Not Available starting 4/22/24 | Available | |||
| BillPay | Not Available starting 4/22/24 | Available | |||
| LoanPay (from another FI) | Not Available starting 4/22/24 | Available | |||
*Available, but you WILL have to re-register. Make sure you know your member number and that we have a valid email address and phone number on file.
Account Updates
Your member number ISN’T changing, but your account suffixes are.
| Old Suffix | New Suffix Range | |
| Membership Savings | S1 | 000 |
| Seconday Savings | S8 | 020 – 029 |
| Christmas Club | S4 | 004 |
| Vacation Club | S7 | 007 |
| Casey Koala | S5 | 005 |
| Teen Savers | S15 | 015 |
| Checking | S2 | 100 – 104 |
| Checking Plus | S3 | 110 |
| Military Checking | S9 | 115 |
| Military Checking Plus | S10 | 120 |
| Fresh Start Checking | S20 | 125 |
| Member Trust Checking | S21 | 130 |
| Escrow | S19 | 250 – 251 |
| Certificates | I1, I6, I9, etc | 300 – 349 |
| Old Suffix | New Suffix Range | |
| New Auto | L1, L11 | 500 – 510 |
| Used Auto | L2, L3, L10, L12, L13 | 520 – 530 |
| New Recreational | L7 | 560 – 570 |
| Used Recreational | L17 | 580 – 590 |
| New Mobile Home | L6 | 600 – 610 |
| Used Mobile Home | L16 | 620 – 630 |
| Secured Loan | L4 | 640 – 650 |
| Unsecured Loan | L5, L14, L15, L18, L25, L26, L35, L45, L70, L71, L72, L73, L74, L75 | 660 – 670 |
| Member Trust Loan | L76, L79 | 685 – 690 |
| Mortgage | L19 | 700 – 710 |
| Home Equity Line of Credit | L9 | 800 – 801 |
| Overdraft Line of Credit | L60 | 810 |
| VISA Credit Card | L40, L50 | 840 – 845 |
New Features!
Direct Deposit on demand
You'll have the ability to post your pending direct deposits early in our new Digital Banking!**
Upgraded Card Controls
Turn your debit and credit cards on or off, block certain merchant categories, and get real-time transaction notifications!
Upgraded Remote Deposit
Remote Deposits will now be available same-day^, with a new, easy to use deposit interface!
Person 2 Person Payments
Pay a friend, co-worker, or anyone! No need to know their account number at Casebine or any other financial institution!
And Even More!
*All members must re-register for an account. You’ll need to know your member number, and have a valid phone number and email address on file. Mobile App availability depends on Apple and Google’s review process.
**Subject to availability and fees. Direct Deposit on Demand fee must be available in the account prior to the deposit for processing.
^Deposits may not be available same-day due to system outages, manual review, etc.
