Members have reported RECEIVING text messages asking them to call back to the Casebine Fraud Department. 

Our fraud department will NEVER ask you to call them back.  Any texts will simply ask for a YES or NO response.

Casebine will also NEVER ask for your account number, member number, or Digital Banking password by phone, email, or text.

Beware of Phishing and Fraud!

We have recently seen an increase in fraudulent activity through phishing scams via text message, email and phone.  At Casebine, the financial security of our members is our highest priority, and we are proactively and vigilantly working to protect you. Here are a few important things you should know or do to help us keep your accounts and information safe…

  • Be skeptical of any unsolicited texts or emails you receive that ask for your personal information or tell you to click a link. If you suspect a message is not legitimate, visit the official site of the organization that allegedly sent the communication and confirm the information directly with them.
  • Casebine or any other reputable financial institution—will NEVER ask for your account number, Digital Banking password, or member number by phone, text, or email.
  • If you are suspicious of any calls claiming to be from a specific company, hang up. If you choose to call them back, do not use the number from which the call came. Instead, go to the company’s official site, find their contact information, and use that to verify the call’s legitimacy.

If you think your account has been compromised, please call us immediately at 800-242-3476 for assistance.